1. Order Processing

• All orders are processed after payment confirmation (for Prepaid Orders) or order verification (for Cash on Delivery (COD) Orders).
• Orders are generally dispatched within 24–48 business hours.
• Order processing may take longer during Sundays, public holidays, or national holidays.

2. Domestic Shipping (India)

• Estimated delivery time for most locations across India is 3–5 business days.
• If your delivery address falls under an Out of Delivery Area (ODA) or a remote location, delivery may take an additional 1–3 business days.
• Actual delivery times may vary due to courier operations, weather conditions, natural disasters, transportation disruptions, or other unforeseen circumstances.

3. Order Tracking

Once your order has been dispatched, you will receive the shipment tracking details via your registered email address, SMS, and/or WhatsApp (where applicable). You can use the tracking link to monitor the status of your shipment.

4. International Shipping

• THOSAR GROUP COSMETICS™ offers international shipping to selected countries.
• Customers can place orders from countries where our shipping services are available.
• Estimated international delivery time is 5–10 business days. Delivery may take longer due to customs clearance or local courier procedures.

5. International Shipping Charges

Shipping charges for international orders are calculated based on the destination country, package weight, and the actual rates charged by our logistics partners. The applicable shipping charges will be displayed during checkout.

6. Customs Duties & Taxes

International orders may be subject to Import Duties, Customs Duties, VAT, GST, or other local taxes, depending on the destination country’s regulations. These charges are not included in the product price or shipping charges and must be paid by the customer upon delivery, if applicable.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate shipping information, including the recipient’s name, complete address, PIN/ZIP code, and mobile number. THOSAR GROUP COSMETICS™ shall not be responsible for delivery delays, additional shipping charges, or returned shipments resulting from incorrect or incomplete address details.

8. Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to adverse weather conditions, natural disasters, strikes, government restrictions, courier network issues, or other unforeseen events. THOSAR GROUP COSMETICS™ shall not be liable for any direct or indirect losses arising from such delays.

9. Receiving Your Order

Please inspect the package upon delivery. If you notice that the package is damaged, tampered with, or appears to have been opened, kindly inform the courier representative immediately and contact our Customer Support Team before accepting the delivery, wherever possible.

10. Customer Support

If you have any questions regarding your order, shipping, or delivery, please feel free to contact our Customer Support Team. We are always happy to assist you.

THOSAR GROUP COSMETICS™

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)