Products purchased from THOSAR GROUP COSMETICS™ are eligible for Return, Refund, or Exchange only if the delivered product is found to be expired at the time of delivery.

Mandatory Unboxing Video

To ensure a fair and transparent claim process, customers are strongly advised to record a continuous, uninterrupted unboxing video while opening the package, preferably in the presence of the delivery partner.

If you observe that the package is tampered with, damaged, broken, leaking, or contains an expired product, you must:

  • Record a clear, continuous unboxing video from the moment the sealed package is received until the product is completely opened.

  • Clearly capture the shipping label, outer packaging, product condition, batch details, and expiry date in the video.

  • Email the unboxing video, clear photographs, your Order ID, and payment details to our Customer Support within 24 hours of the delivery.

Claim Verification

All Return, Refund, and Exchange requests are subject to verification by THOSAR GROUP COSMETICS™.

If, after verification, we determine that the claim is genuine and supported by sufficient evidence, we will:

  • Provide a 100% Refund or a Free Replacement (as applicable); and

  • Offer a complimentary Apology Gift as a gesture of goodwill.

Fraudulent Claims

THOSAR GROUP COSMETICS™ follows a strict zero-tolerance policy towards fraudulent or misleading claims.

If any unboxing video, photograph, document, or supporting evidence is found to be edited, manipulated, incomplete, false, misleading, or intentionally fabricated, the claim will be rejected immediately.

The Company reserves the right to take appropriate legal action under the applicable laws of India, including recovery of losses, legal expenses, and any other remedies available in cases of fraud, misrepresentation, or deceptive practices.

Important Notes

  • Claims reported after 24 hours of delivery may not be eligible for Return, Refund, or Exchange.

  • Products that have been used, opened (except for inspection during unboxing), or damaged due to customer handling are not eligible for Return, Refund, or Exchange.

  • The Company’s decision after verification shall be final and binding.

  • No Return, Refund, or Exchange request will be accepted without sufficient proof or for reasons other than the delivery of an expired product.